Last updated September 4, 2026.
JetFood is not a florist. When you order flowers here, the order is placed with our nationwide florist network, and a florist local to your recipient hand-arranges and delivers it. That network takes the payment and is the merchant of record for your flower order, which is why flower orders appear separately from your JetFood food orders.
The price shown for each arrangement is set by the florist network and cannot be changed by us. A flat delivery charge and sales tax are added; both are shown to you in full before you pay, and the total you approve at checkout is the total you are charged. There is no JetFood service fee on flower orders.
Because the payment is taken by the florist network rather than by JetFood, flower orders cannot be paid with your JetFood wallet, Apple Pay or Google Pay, and they do not earn or redeem JetPoints. Card payment only.
Available dates are checked live against your recipient’s ZIP code and only genuinely available dates are offered — including same-day where the local florist can still take it. Sundays and some holidays are generally not available. Flowers are delivered during the day; a specific delivery time cannot be guaranteed.
Please give the recipient’s phone number. Local florists do call when nobody is home or the address can’t be found, and a missing number is the most common reason a delivery fails.
Every arrangement is made fresh from what a local florist has that day, so a specific flower, colour or container may be substituted for something of equal or greater value, keeping as close as possible to the style and feel of what you chose. You can switch substitutions off at checkout, but that can mean the order cannot be fulfilled on your chosen date at all.
Reply to your confirmation email as soon as possible and quote your order number. We pass the request straight to the florist network. Once a local florist has begun the arrangement, or the arrangement is out for delivery, it can no longer be changed or cancelled. We cannot guarantee that a change or cancellation will be accepted, and we will always tell you the outcome.
Email us within a few days of the delivery date with your order number and, if you can, a photo of what arrived. Problems are resolved by the florist network, typically by re-delivering a fresh arrangement or by issuing a credit or refund. Credits and refunds are at the florist network’s discretion; we will raise the case for you and follow it through.
Memorial trees are not delivered physically. Trees are planted on public land in areas of greatest need, and a digital certificate is emailed — either to you, or directly to the family with your message, whichever you chose. There is no delivery charge on tree orders. Once the certificate has been issued a tree order cannot be cancelled.
Your card details are entered directly into the payment provider’s secure form and never reach JetFood’s servers. To fulfil the order, we pass the recipient’s name, address, phone number, your card message and your own billing and contact details to the florist network. See our privacy policy for how we handle your information.
