How can we help?

Yes. You can track your order by signing in at jetfood.com and going to the My Orders page. You can also follow it live in the JetFood app.

If your order is delivered by JetFood Fleet, you'll be able to see the courier in real time.
If the restaurant delivers the order itself, you can follow the estimated delivery time and order updates through SMS and email notifications.

If your order is delivered by JetFood, the driver's contact details will appear on the tracking page. You can reach the driver using the phone number you used for your order.

If the restaurant delivers the order itself, please contact the restaurant.

Sometimes restaurants mark an order as completed the moment it leaves, which can trigger a false alert. Please contact the restaurant. If your order is delivered by JetFood Fleet, please track it live in the JetFood app. If you'd still like to be sure, you can message us here — we're available 24 hours a day.

At checkout, use the Schedule for Later option to pick a day and time and place an order for a future date.

If the restaurant is currently open, choose Schedule instead of ASAP on the final step.
If the restaurant is currently outside its business hours, you'll be asked to choose your preferred day and time as you place the order.

You can schedule orders this way on both the JetFood app and the JetFood website — it works the same on either one.

We're very sorry about that. Please try contacting the restaurant first. If you can't reach them, share your order number, the missing items, and a detailed description here — or email support@jetfood.com. JetFood Support will get back to you within 24 hours.

We're sorry about that. Please try contacting the restaurant first. If you can't reach them, share your order number and a detailed description of the issue here — or email support@jetfood.com. JetFood Support will get back to you within 24 hours.

We're very sorry about that. Sometimes restaurants close early and forget to turn off online ordering. In that case, please share your order number and a short description here or email support@jetfood.com. We'll get back to you within 6 hours and start the refund process.

We review all refund requests one by one carefully. Please share your order number (you can find it in your email, your SMS confirmation, on the tracking page, or at www.jetfood.com/member), the restaurant name, and a detailed description here — or send it to support@jetfood.com. Our team will get back to you within 6 hours.

You can remove your saved cards from the Saved Cards section at https://www.jetfood.com/member.

Go to https://www.jetfood.com/member and select Delete Account to submit a deletion request. Your account will be deleted at the end of the grace period. Deleted accounts cannot be recovered.

Restaurant owners can sign up in about 2 minutes at https://merchants.jetfood.com/. Review, approval, getting your menu online, and onboarding are all completed within 24 hours — after that, your restaurant is ready to take orders.

JetFood is not accepting driver applications at this time. Once that changes, you'll be able to apply again through our website.